Privacy Policy

How we collect, use, and protect personal data in line with UK GDPR and the Data Protection Act 2018.

At Sojourn Homes, we believe in "Dignity in Transition." This commitment extends to how we handle your personal information. This policy explains how we process data in the context of social and supported housing, temporary accommodation, and our property sourcing services across the North West.

This policy applies to our website, enquiries, and personal data processed while arranging housing with our partner organisations. It should be read alongside our Terms and Conditions.

1. Who We Are

Sojourn Homes (“we”, “us”, “our”) is the data controller for personal data processed through this website and in connection with our housing and property management activities. In some instances, such as statutory records held by a local authority or a registered housing provider, those organisations may be the primary data controller.

Contact: For data protection questions or to exercise your rights, please contact us via our Contact Form or at info@sojournhomes.co.uk
Data Protection: Our team handles all data protection queries internally in accordance with UK GDPR.

2. What This Policy Covers

We process personal data to operate our business: sourcing and managing homes for social and temporary accommodation, collaborating with local authorities and landlords, and communicating with residents. This policy explains what we collect, why we collect it, and your rights regarding that information.

3. Categories of Personal Data

Depending on your interaction with Sojourn Homes, we may process:

Identity and Contact: Name, email, telephone number, and postal address.
Enquiry and Placement Data: Household size, preferred area, duration of stay, and case identifiers provided by referring partners.
Resident and Tenancy Management: Information required for repairs, safeguarding, and communications throughout the residency.
Landlord and Partner Data: Property details, ownership records, and bank details required for our 3–5 year lease agreements and regular monthly payments.
Technical Data: IP addresses and cookies used to improve our website experience.

Special Category Data: We may process health, disability, or safeguarding information where relevant to a placement. We only do so with explicit consent or where necessary for substantial public interest (such as social protection and safeguarding).

4. Lawful Bases for Processing

We process data under the following UK GDPR bases:

Contract: To perform our agreements with landlords and partners (e.g., managing the 3–5 year lease and monthly payments).
Legal Obligation: To comply with housing, health and safety, and tax requirements.
Legitimate Interests: To run our business efficiently and keep properties safe.
Consent: Where you have opted-in to specific communications.
Vital Interests: In rare emergency situations involving safety or life.

5. Purposes of Processing

Assessing housing enquiries and facilitating placements with North West local authorities.
Managing property repairs, gas/fire safety compliance, and resident support.
Onboarding landlords and providing regular reporting and financial payouts.
Ensuring safeguarding and fraud prevention.

6. Who We Share Data With

We do not sell your personal data. We may share data with:

Partner Organisations: North West local authorities, housing associations, and charities involved in referrals.
Contractors: Maintenance teams and IT providers who help us manage your property.
Professional Advisers: Accountants or legal teams where required for compliance.
Regulators: Law enforcement or emergency services when legally mandated.

7. Data Retention

We retain personal data only as long as necessary to satisfy legal, accounting, or reporting requirements. This typically aligns with the length of a tenancy agreement or statutory limitation periods.

8. Your Rights

Under UK GDPR, you have the right to:

Access your data.
Rectify inaccurate information.
Request Erasure of your data in certain circumstances.
Object to processing based on legitimate interests.
Withdraw Consent at any time.

To exercise these rights, please contact us. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

9. Children’s Privacy

As we have been involved in housing families since 2016, our services frequently involve children. We process children’s data only where necessary for housing placements, always with appropriate safeguards and in accordance with the law.

10. Security

We implement robust technical and organisational measures to protect your data. While no online transmission is 100% secure, we strive to use the highest industry standards to protect the privacy of our landlords and residents.

Last Updated: May, 2026